Order Propane Request Service Request Installation Pay Your Bill

Frequently Asked Question

Propane is a safe fuel to use in your home and business. Propane has a narrow range of flammability and cannot be ingested like gasoline or alcohol fuels because it is released as a vapor from a pressurized container. In addition, award-winning preventative maintenance programs like GAS Check® (Gas Appliance System Check) ensure that homeowners understand how to properly maintain their propane appliances and enjoy a healthy, safe environment.

No. Propane is an approved, clean fuel listed in the 1990 Clean Air Act and the Energy Policy Act of 1992. Propane is one of the cleanest burning of all fossil fuels. Tests conducted by the U.S. Environmental Protection Agency show that propane-fueled vehicles produce 30 to 90 percent less carbon monoxide and about 50 percent fewer toxins and other smog-producing emissions than gasoline engines. Propane is also nontoxic, so it's not harmful to soil or water.

The propane industry has developed a comprehensive maintenance program called GAS Check® in which trained technicians inspect propane systems and appliances in homes to ensure they are running safely and efficiently.  The program also educates homeowners about proper maintenance of propane appliances and how to handle propane safely.


  • In the United States there are approximately 70,000 miles of interstate pipelines and more than 25,000 retail dealers making propane readily available for most homeowners.
  • Propane is stored in portable tanks so it can be used in areas beyond gas mains.  To fuel homes, large tanks can be buried underground because propane is a nontoxic, nonpoisonous fuel that doesn't contaminate aquifers or soil.
  • Refueling propane powered vehicles takes about the same amount of time as refueling a gasoline vehicle. Nationwide, propane refueling infrastructure consists of more than 10,000 public and private sites.

Propane is a trusted and reliable energy source that is used by millions of Americans each day.  It fulfills energy needs by burning cleanly and efficiently, giving consumers more value for their energy dollar.  People use propane in and around their homes for furnaces, water heaters, air conditioners, outdoor grills, fireplaces, and appliances; on farms for uses such as pest control, crop drying, and irrigation pumps; for industrial uses such as forklifts and fleet vehicles; and in millions of commercial establishments including restaurants and hotels that depend on propane for heating, cooking, and other uses. See our Virtual Home Tour (hyperlink) for all the different ways you can use propane.

The following is based on average usage. Please note that gallon consumption is based on each individual household’s preference.

  • Whole House Propane Use – approximately 1200-1500 gallons (based on a 2200 square foot home)
  • Cooking only – approximately 50 gallons
  • Cooking & drying – approximately 100-150 gallons
  • Hot Water Heating – approximately 300-400 gallons

In specific instances, it may be necessary for a customer to receive deliveries at exact intervals. Our scheduling system can also provide this type of delivery.

The type of automatic delivery system depends upon the equipment on the propane system.

  • For systems with central heating appliances, or both central heating appliances and other non-heating appliances, deliveries are made on an automatic basis that is determined by a degree-day system calculated by weather conditions and your own consumption rate.  With this system, we can anticipate deliveries and route our trucks efficiently while giving you automatic and uninterrupted service
  • For systems with only non-heating appliances, deliveries are based on the customer’s average daily usage and the elapsed time between deliveries.

In specific instances, it may be necessary for a customer to receive deliveries at exact intervals. Our scheduling system can also provide this type of delivery.

Propane is delivered and stored as a liquid under pressure.  Propane liquid will expand and become a gas nearly 17 times greater than the amount water expands over the same temperature increase.  As a result, propane tanks are never completely filled with propane liquid.  Tanks are filled to about 80 to 85% of their capacity.  This leaves a space above the liquid, which allows the propane liquid to expand freely due to increases in temperature.

Not all tanks have gauges.  If your tank has a gauge, it is located on the top of the tank, usually under a lid or hood which can be lifted up to view the gauge.  Look for a gauge dial with numbers from 5 to 95.  The numbers indicate the percentage of propane in the tank.   For your convenience and comfort, please call our customer care center (link to Contact Us page) if your gauge reading measures less than 30%.   Some tanks also have a pressure gauge with numbers from 0 to 300.  Do not read this gauge because the pressure reading does not reflect the volume of propane in your tank. Please visit our "Reading the Tank Gauge" page for more information.

“Propane 101” is a website designed by propane dealers so that current and potential users of propane gas may better understand what propane is and what it does. Go to www.propane101.com

Order Propane Request Service Request New Service Pay Your Bill Privacy Policy