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Customer Care Center

Cress Gas Co. is a family owned and operated company. We are dedicated to providing a personal touch while offering the best, safest propane gas service available. Part of our commitment involves employee certification and continuing education programs. In addition, the combined experience of our dedicated employees totals over 425 years!

During our daytime business hours, our phone system is personally answered by one of our customer service representatives and many of your questions can be answered immediately. Every effort is made to respond promptly to your needs or concerns, and if you call after business hours, you can leave a message with our message center. In the event of an emergency, our answering service will respond to your concerns as quickly as possible.

Order Propane

The easy-to-use order form allows you to place your propane order at any time. Please be sure to provide all information requested. It is especially important to provide the current gauge reading of your propane tank.  Go to the form

Request Service

Cress Gas Co. services most equipment connected to the Cress Gas Co. propane supply system. However, Cress Gas Co. cannot service equipment connected to a propane system fueled by another supplier or natural gas equipment. Complete the form by providing as many details of your service request as possible. And remember, when you provide contact numbers, our dispatcher can work with you to deliver service at a time convenient to your busy schedule.  Go to the form

Request New Installation

Cress Gas Co. installs aboveground and underground propane tanks to residential, commercial and industrial customers. When you complete this request, please provide as many details as possible with regard to the appliances, timing, etc. of your new installation requirements. Your request will be forwarded to a customer care specialist who will process and arrange the installation.  Go to the form

  • Residential Customers
    Residential uses include propane cooking appliances, clothes dryers, water heaters, gas fireplace appliances including gas logs and fireplace inserts, space heaters, central heating systems, propane generators, and pool heaters.  Cress Gas Co. can install tank(s), connect to existing piping or install piping as needed.  All work is done per code and properly leak checked.
  • Commercial Customers
    Commercial use includes a variety of applications, such as heating or restaurant use.  Our field representatives can review propane requirements and make recommendations for the appropriate propane containers.
  • Industrial Customers
    Industrial customers require special applications.  This can include production or forklift fuel.  The field representatives for specialized services will review your specific requirements.
  • Piping Systems
    Cress Gas Co. is knowledgeable in the application of the LP Gas Code (NFPA 58) for propane service and the National Fuel Gas Code (NFPA 54). 

Pay Your Bill

Payment terms are 15 days. In order to accommodate our customers, there are options for making payments. In addition to cash and conventional checks, credit card payments (MasterCard, Visa) can be made either by phone or by applying for our automated payment plan.  Read more

Flexible Payment Options

To further accommodate our customers, budget payment plans are available. These plans offer the convenience of monthly payments while allowing adjustments to closely match your propane needs. The prepay option is also available, providing payment prior to the heating season and fixed pricing.

Energy Assistance

The Low Income Energy Assistance Program (LIHEAP) helps pay the winter heating bills of low-income and elderly customers. Information and details are provided in the segment "Energy Assistance."  Read more

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